Hospitality Opportunities

Careers

Roe Park Resort it is not only our beautiful facilities that has brought us success, it’s the people who provide a high level of service with a warm smile to ensure that our guests return. If you would like a new opportunity and join our committed and talented team, please forward your Application Form and Monitoring Form to Human.Resources@RoeParkResort.com

Qualifications & Experience

             3 GCSE or equivalent grade C or above (which must include English Language & Maths)

             At least1 years’ experience in a public facing position

             Friendly and Professional telephone manner

             Strong customer service skills

             Have the ability to work on your own initiative and adapt to different guests

             Patience and Tact

             Have the ability to stay calm under pressure and look after several things at once

             Good Problem solving skills

             Flexible with working hours and able to work the following shifts: 7.00am 3.30pm/12.00noon – 8.30pm / 2.30pm – 11.00pm and other shifts as required

 

Full training will be given to the successful candidate

Responsibilities

PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS

 

• Is available to register, process, and greet customers promptly both by phone and face to face

• Welcomes customers to the hotel

• Responds to customer requests for information about the hotel and its surroundings

• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

• Arrange fulfilment of customer services by working with GSR, Housekeeping, Reservations, Room Service and Banqueting & Events

• Allocates rooms, issues appropriate keys, prints registration cards and files appropriately

• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment

• Changes room rates and guest rooms if approved by Front Desk Manager

• Handles incoming guest room reservations

• Is aware, at all times, of current room status and room availability

• Is fully aware of Roe Park Resort service concepts

• Is fully aware of, and knows how to handle, all current and future hotel promotions

• Utilises yield management to maximise room revenue

• Increases hotel revenue by promoting food and beverage alternatives within the hotel

• Knows the names of key people within the Resort

• Minimises loss of revenue by adhering to all established credit procedures

• Insures all guests establish credit upon check-in by taking a pre-authorisation

• Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information

• Improves timeliness of cash flow by adhering to established credit and inventory control procedures

• Communicates effectively with guests, colleagues and supervisors

• Demonstrates teamwork by co-operating and assisting colleagues as needed

• Handles difficult situations effectively

• Communicates open and closed dates, availability and condition of rooms to the Head Receptionist

• Keeps effective key control

• Ensures that guest mail and messages are delivered promptly

• Demonstrates a working knowledge of all services and facilities of the hotel, and assists the hotel’s guests

 

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

• Is fully conversant with the hotel reservation system

• Is able to operate switchboard, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment

 

SECURITY, HEALTH AND SAFETY

• Ensures that own cash is secure at all times

• Ensures all discrepancies in own cash are declared to the Front Office Manager and Financial Controller

• Ensures that guest details are not disclosed

• Maintains high confidentiality in regards to guest privacy

• Reports any suspicious behaviour of guests and staff to the Front Office Manager and Security

• Notifies Duty Manager and Executive Housekeeper regarding lost and found objects

• Ensures that all potential and real hazards are reported appropriately immediately

• Fully understand the hotel’s fire, emergency and bomb procedures

• Follows emergency procedures to provide for the security and safety of guests and employees

• Works in a safe manner that does not harm or injure self or others

• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations

• Maintains the highest standard of personal hygiene, dress, uniform, appearance, body language and conduct

 

MISCELLANEOUS

• Assists the Front Office Manager when requested

• Attends meetings and training required by Front Office Manager

• Accepts flexible work schedule necessary for uninterrupted service to hotel guests

• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Head Receptionist

• Continuously seeks to endeavour professionalism in own job function

Qualifications & Experience

  • Must be flexible with working hours and able to work shifts as required e.g., weekends, weekdays
  • Well-motivated and able to work on own initiative
  • Able to work in a pressurised kitchen environment

Responsibilities

  • Maintains supply of clean dishes, glassware, silver, pots etc for all outlets in the hotel
  • Washes dishes, silverware, and glassware by operating dishwasher
  • Cleans and provides pots for all outlets in the hotel
  • Washes pots & pans and returns them to proper place after they are cleaned
  • Ensures flats are returned to pass after use.
  • Keeps chef line well stocked with China and hot plates
  • Keeps glassware organised at all times and stores clean dishes in the proper location
  • Ensure that the pass is clear at all times
  • Assists in the breakdown of banquet functions and washes dishes from functions
  • Maintains a clean kitchen environment by assisting kitchen staff by following standard cleaning practices
  • Sweeps and mops the entire kitchen and dish room
  • Washes all clearing counters and shelves
  • Assists kitchen staff with cleaning down of employee cafeteria
  • Monitors trash levels in all bins and removes to the bin area in the backyard when required
  • Cleans and washes all kitchen cooking units
  • Cleans and washes all pot storage shelving units
  • Assists kitchen staff in keeping their areas free of boxes and used equipment
  • Follows proper safety, hygiene and sanitation practices
  • Brushes backyard and closes all bins
  • Brushes service corridor and mops when required
  • Updates cleaning schedules on a daily basis
  • Ensure cleaning store is tidy and clean
  • Puts out plates for all functions
  • Ensures readiness at all times
Closing date for completed applications: Friday 28th October

Qualifications & Experience
  • Must have 1 year’s previous experience in a similar position
  • 3 GCSE or equivalent grade A-C (which must include English Language & Maths)
  • Efficient IT Skills
  • Excellent customer care and communication skills
  • Excellent organisational skills with an eye for detail
  • Well-motivated, conscientious and able to work on own initiative
  • Ability to undertake routine security and maintenance checks
  • Be able to work night shift from 10.30pm – 7am for 5 nights per week or 4 nights per week will be considered
  • Hands on approach to all areas within the hotel
Responsibilities
  • Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions and banquets are arranged properly
  • Meets and Exceeds customer expectations by ensuring department providesexcellent customer care service
  • Reviews daily events sheets and set up rooms according to the specificrequirements
  • Ensure good communication with all departments throughout the Resort
  • Ensure all regular and VIP guests are known and cared for accordingly
  • Handle, follow up and communicate any comments or complaints to Night Manager/Duty Manager
  • Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift
  • Be fully conversant with handling of reservation enquires. Be aware of all current offers.
  • Can operate the switchboard, credit card machines, hotel alarm systems and other front office systems
  • Check in late arrivals and check out early departures in line with resort procedures
  • Ensure that wake up calls are made promptly
  • Ensure you have a well-founded understanding of all Resort regulations
  • Runs a security check around the hotel on a regular basis during the night
  • Ensure all access to the resort is secured as required by hotel policy and procedures
  • Perform any related security duties as required overnight

Closing Date Friday 27th January

Qualifications & Experience

Essential 

  • Fully qualified to NVQ Level 3 inBeauty Therapy or equivalent
  • Minimum of 2 years’ experience ina Spa/Salon environment
  • Must have strong interpersonalabilities and be approachable to clients
  • Must be available to work 40hours per week Monday – Sunday

Desirable

  • Certified in other beauty areas i.e reflexology etc 
  • Certified in Elemis Product Range
  • Proven sales success in the retail or hospitality industry
  • Desire to move forward with your own career

Responsibilities

 

  • To carry out designated treatments thoroughly,professionally and efficiently and in a timely manner according to procedures.
  • To ensure guests receive a warm welcome to the premises andproviding a high level of hospitality, showing guests through to the relaxationarea.
  • To check-in guests and complete consultation forms prior tocommencing treatments.
  • Being aware of all sales outlets within the establishmentand trying at all times to promote these to guests and promote other treatmentsavailable at the Spa.
  • Provide professional advice to guests on the use of productsand sales.
  • Maintain a high level of product knowledge, throughcontinuous product training and revision.
  • To assist with reception duties in Spa & Leisure as andwhen required.
  • To assist in other departments/ duty manager with anyreasonable requests.
  • To ensure the reception area is clean and tidy at all timesand well stocked.
  • To ensure relaxation suite is clean, tidy and fully stocked.
  • To assist in regular stock-takings as required.
  • To use correct dosage of professional product and to keepstore cupboards in good order whilst maintaining stock control procedures.
  • To be aware of the company promotions.
  • To maintain the highest standard of hygiene an all treatmentrooms and areas.
  • To assist in all Spa duties such as laundry, foodreplenishment, cleaning.
  • To attend to any other duties as requested by your manager.
  • To be conversant in the use of the companies telephonesystem.
  • To report any complaints or faults to the manager on duty.
  • To accept and understand a flexible work schedule isnecessary for uninterrupted service to hotel guests.
  • To comply with the standards and operation proceduresmanual.