Hospitality Opportunities

PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS

• Is available to register, process, and greet customers promptly both by phone and face to face

• Welcomes customers to the hotel

• Responds to customer requests for information about the hotel and its surroundings

• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

• Arrange fulfilment of customer services by working with GSR, Housekeeping, Reservations, Room Service and Banqueting & Events

• Allocates rooms, issues appropriate keys, prints registration cards and files appropriately

• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment

• Changes room rates and guest rooms if approved by Front Desk Manager

• Handles incoming guest room reservations

• Is aware, at all times, of current room status and room availability

• Is fully aware of Roe Park Resort service concepts

• Is fully aware of, and knows how to handle, all current and future hotel promotions

• Utilises yield management to maximise room revenue

• Increases hotel revenue by promoting food and beverage alternatives within the hotel

• Knows the names of key people within the Resort

• Minimises loss of revenue by adhering to all established credit procedures

• Insures all guests establish credit upon check-in by taking a pre-authorisation

• Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information

• Improves timeliness of cash flow by adhering to established credit and inventory control procedures

• Communicates effectively with guests, colleagues and supervisors

• Demonstrates teamwork by co-operating and assisting colleagues as needed

• Handles difficult situations effectively

• Communicates open and closed dates, availability and condition of rooms to the Head Receptionist

• Keeps effective key control

• Ensures that guest mail and messages are delivered promptly

• Demonstrates a working knowledge of all services and facilities of the hotel, and assists the hotel’s guests

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

• Is fully conversant with the hotel reservation system

• Is able to operate switchboard, key equipment, credit card machines and printers, hotel alarm systems and other Front Office equipment

SECURITY, HEALTH AND SAFETY

• Ensures that own cash is secure at all times

• Ensures all discrepancies in own cash are declared to the Front Office Manager and Financial Controller

• Ensures that guest details are not disclosed

• Maintains high confidentiality in regards to guest privacy

• Reports any suspicious behaviour of guests and staff to the Front Office Manager and Security

• Notifies Duty Manager and Executive Housekeeper regarding lost and found objects

• Ensures that all potential and real hazards are reported appropriately immediately

• Fully understand the hotel’s fire, emergency and bomb procedures

• Follows emergency procedures to provide for the security and safety of guests and employees

• Works in a safe manner that does not harm or injure self or others

• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations

• Maintains the highest standard of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANEOUS

• Assists the Front Office Manager when requested

• Attends meetings and training required by Front Office Manager

• Accepts flexible work schedule necessary for uninterrupted service to hotel guests

• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Head Receptionist

• Continuously seeks to endeavour professionalism in own job function

• Maintains supply of clean dishes, glassware, silver, pots etc for all outlets in the hotel
• Washes dishes, silverware, and glassware by operating dishwasher
• Cleans and provides pots for all outlets in the hotel
• Washes pots & pans and returns them to proper place after they are cleaned
• Ensures flats are returned to pass after use.
• Keeps chef line well stocked with China and hot plates
• Keeps glassware organised at all times and stores clean dishes in the proper location
• Ensure that the pass is clear at all times
• Assists in the breakdown of banquet functions and washes dishes from functions
• Maintains a clean kitchen environment by assisting kitchen staff by following standard cleaning practices
• Sweeps and mops the entire kitchen and dish room
• Washes all clearing counters and shelves
• Assists kitchen staff with cleaning down of employee cafeteria
• Monitors trash levels in all bins and removes to the bin area in the backyard when required
• Cleans and washes all kitchen cooking units
• Cleans and washes all pot storage shelving units
• Assists kitchen staff in keeping their areas free of boxes and used equipment
• Follows proper safety, hygiene and sanitation practices
• Brushes backyard and closes all bins
• Brushes service corridor and mops when required
• Updates cleaning schedules on a daily basis
• Ensure cleaning store is tidy and clean
• Puts out plates for all functions
• Ensures readiness at all times

• To carry out designated treatments thoroughly,professionally and efficiently and in a timely manner according to procedures.
• To ensure guests receive a warm welcome to the premises andproviding a high level of hospitality, showing guests through to the relaxationarea.
• To check-in guests and complete consultation forms prior tocommencing treatments.
• Being aware of all sales outlets within the establishmentand trying at all times to promote these to guests and promote other treatmentsavailable at the Spa.
• Provide professional advice to guests on the use of productsand sales.
• Maintain a high level of product knowledge, throughcontinuous product training and revision.
• To assist with reception duties in Spa & Leisure as andwhen required.
• To assist in other departments/ duty manager with anyreasonable requests.
• To ensure the reception area is clean and tidy at all timesand well stocked.
• To ensure relaxation suite is clean, tidy and fully stocked.
• To assist in regular stock-takings as required.
• To use correct dosage of professional product and to keepstore cupboards in good order whilst maintaining stock control procedures.
• To be aware of the company promotions.
• To maintain the highest standard of hygiene an all treatmentrooms and areas.
• To assist in all Spa duties such as laundry, foodreplenishment, cleaning.
• To attend to any other duties as requested by your manager.
• To be conversant in the use of the companies telephonesystem.
• To report any complaints or faults to the manager on duty.
• To accept and understand a flexible work schedule isnecessary for uninterrupted service to hotel guests.
• To comply with the standards and operation proceduresmanual.