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Hospitality Opportunities

Careers

Roe Park Resort it is not only our beautiful facilities that has brought us success, it’s the people who provide a high level of service with a warm smile to ensure that our guests return. If you would like a new opportunity and join our committed and talented team, please forward your Application Form and Monitoring Form to Human.Resources@RoeParkResort.com

Qualifications & Experience

ESSENTIAL:

  • Minimum of 1 years’ experience in a Spa/Hospitality orReception environment
  • Must have a strong understanding of the Spa/Hospitalityindustry
  • Have good IT skills and familiar with various softwareapplications
  • Must be coherent with telephone, email and general receptionduties
  • Excellent communication skills and presentation
  • Flexible with working hours including weekends

DESIRABLE:

  • First Aid Certificate

Closing Date of completed applications:

FRIDAY 19 MAY 2023

Responsibilities

To ensure guests receive a warm welcome to the premises andproviding a high level of hospitality, showing guests through to the relaxationarea.
To assist in the booking of all clients, maximizingoccupancy of treatments and revenue.
To check-in guests and complete consultation forms prior tocommencing treatments.
To direct and assist hotel guests with spa and health suitearrival
To be conversant in the use of the Resort’s telephonesystem.
To be accurate in till operations and cash-up procedures.
To assist manager with lock-up and cash-up duties and tohand over at the end of the shift.
Ensuring that all bookings are up to date.
To deal with complaints in managerial absence.
To lead by example by high level of service, personalhygiene, appearance and general attitude
Be aware of all sales outlets within the establishment andtrying at all times to promote these to guests and promote other treatmentsavailable at the Spa.
Provide professional advice to guests on the use of productsand sales.
Maintain a high level of product knowledge, throughcontinuous product training and revision.
To assist other departments/ duty manager with anyreasonable requests.
To ensure the reception area is clean and tidy at all timesand well stocked.
To ensure relaxation suite is clean, tidy and fully stocked.
To record pool testing and oversee all operational duties ofgym and health suite
To use correct dosage of professional product and to keepstore cupboards in good order whilst maintaining stock control procedures.
To be aware of the company promotions.
To maintain the highest standard of hygiene an all treatmentrooms and areas.
To assist in all Spa duties such as laundry, changing roomsand cleaning.
To attend to any other duties as requested by your manager.
To report any complaints or faults to the manager on duty.

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Qualifications & Experience
Essential:
  • At least 1 years’ experience in a similar position
  • Have previous experience working with large volumes
  • A willingness to learn and develop their own career
  • Must be able to prioritise workload of set section in kitchen
  • Ability to produce good quality cuisine without close supervision
  • Be able to work and support Executive Head Chef/Sous Chef
  • Be completely flexible with working hours

Desirable:
  • NVQ Level 2 Food Preparation or equivalent
  • Level 2 Basic Food Hygiene Certificate
CLOSING DATE 18 MAY
Responsibilities
CONTRIBUTE TO THE PRODUCTION OF THE HIGHEST POSSIBLE FOOD QUALITY, AND COORDINATE STAFF IN THE DELEGATED SECTION

  • Prepares and properly garnishes all food orders as they are received in accordance with menu specifications, insuring proper plate presentation and buffet presentation.
  • Prepares sauces, soups and hot entrees; controls the positioning and rotation of foods and ensures proper plate presentation and buffet.
  • Sets up for lunch and dinner by ensuring proper amounts are in place for forecasted covers, special functions and all reservations
  • Adheres to Roe Park Resort standards of food quality, preparation, recipes, and presentation.
  • Orders adequate supplies for own section, and sets up “mis-en-place” for section
  • Supervises the proper set-up of each item on menus and ensures their readiness
  • Works with Chefs to ensure seasoning, portions and appearance of food 
  • Stores unused food properly
  • Ensures the food from own section is delivered on time
  • Follows proper safety, hygiene and sanitation practices
  • Ensures readiness and makes priorities in case of last minute changes to reservations
  • Keeps temperature of main courses in file
  • Keeps a portion from function main course for freezing and ensures that it is labelled and dated.
  • Confers closely with Chefs and takes every opportunity to become familiar with all aspects of his or her position, in order to be ready to fill in whenever required
  • Co-ordinates job tasks with staff in own section
  • Helps employees to achieve optimum quality
  • Knows how to follow applicable laws regarding food safety and sanitation

HEALTH & SAFETY
  • Adheres to all health, sanitation and food safety rules and regulations
  • Reports all potential and real hazards immediately
  • Fully understands the hotel’s fire, emergency and bomb procedures
  • Co-ordinates work, and works in a safe manner that does not harm or injure self or others
  • Works in a safe manner that does not harm or injure self or others.  Knows how to protect self against chemicals, and is aware of harmful chemicals used
  • Anticipates possible and probable hazards and conditions to avoid mishaps
  • Keeps the highest standards of personal hygiene, dress, appropriate uniform, appearance and conduct

MISCELLANEOUS
  • Recommends better preparation procedures to Executive Head Chef
  • Checks the restaurant reservations regularly
  • Attends meetings and training required by the Executive Head Chef
  • Accepts flexible work schedule necessary for uninterrupted service to the food production function
  • Maintains own working area, materials and company property clean, tidy and in good shape
  • Continuously seeks to endeavour the knowledge of own job function
  • Is well updated on, and possesses solid knowledge of the following:
  1. Hotel fire, bomb and emergency procedures
  2. Hotel health and safety policies and procedures
  3. Current licensing relating to own department
  4. Restaurant corporate marketing and promotional programmes
  5. Restaurant guests generating high business volume
Download Application Form Download FAIR EMPLOYMENT MONITORING FORM
Qualifications & Experience

Essential:

GCSE Maths & English (Grade C or above) or equivalent

One year’s previous experience in a bar/restaurantenvironment

Excellent customer care

Strong interpersonal communication skills with an outgoingpersonality

Be well motivated, conscientious and able to work on owninitiative

Must be flexible with working hours and available to workunsociable hours including: days/evenings & weekend shifts

 

Desirable:

Previous experience in a public facing position, preferablefood & beverage

Knowledge of wines and spirits

 

Closing Date of completed applications:

FRIDAY 2 JUNE 2023

Responsibilities

·        Serves bar guests their orders promptly and courteously
·        Accurately records and serves guest orders
·        Ensures proper garnishing of drinks and serving ie doily and beer mat
·        Checks periodically with guests to see if they would like anything else
·        Informs guests of last orders
·        Processes guest checks accurately
·        Arranges furniture in the bar area as needed
·        Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times
·        Maintains a thorough knowledge of the bar menu, wine and beer list and content of drinks to be able to advise guests on selection and promote additional sales accordingly
·        Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
·        Confers with the Bar & Lounge Manager concerning set-ups and reservations
·        Knows how to handle intoxicated individuals
·        Has full knowledge of alcohol and liquor policies and regulations, and complies fully with these
·        Checks the restaurant reservations list frequently during the shift
·        Provides service of food and beverage to guests at wedding, functions, private dinners etc
·        Maintains high confidentiality in regards to guest privacy
·        Notifies the Bar & Lounge Manager and Head Housekeeper regarding lost and found objects

 

 

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