Spa Etiquette

We ask that you arrive 20 minutes prior to your treatment, to allow time to get changed, fill out your consultation form & unwind before your treatment. 

We understand that sometimes you need to cancel. If you need to cancel your treatment, please provide 48 hours notice.  Cancellations on the day or no-show clients will be charged 100% of the treatment fee.  

Due to the active nature of our products and our focus on wellness, only people over the age of 16 years old can avail of treatments as The Spa at Roe Park is an adult only zone.

So that you can fully enjoy your tranquil spa experience, and as a courtesy to other clients, we request that mobile phones are switched off as The Spa at Roe Park is an adult only zone.

Please understand that arrival for appointments will result in forfeit of the time for your treatment and will be charged at full price.

Prior to some treatments which are indicated for certain conditions, our therapists will undertake an assessment, to ensure we are looking after your wellness. If you are pregnant, suffer high or low blood pressure, heart problems, skin disorders and diabetes, please let us know. If you have any concerns please inform us at the time of the booking. If you have any special requirements, please let us know in advance.

All brochure listed treatments are adaptable and suitable for men. For facial treatments, we recommend that men shave no longer than two hours prior to any treatment.

Prices and details of treatments are correct at the time of going to print. Management reserves the right to alter or amend any of the details or prices at any time without prior notice.

At the spa, it is all about you. We want to ensure you fully enjoy your treatment. If you would like the room temperature adjusted or a change in the amount of pressure during your massage, please advise your therapist.

We recommend that you leave valuables in a safe place on your visit to the spa. The nature of treatments mean your belongings may be left unattended and we cannot accept responsibility for losses from lockers.

At the spa, just bring yourself - we will provide robes, towels, slippers and disposable underwear. Gentlemen are required to wear swimwear/underwear during treatments.  It may be useful to bring sandals or flip flops for pedicure treatments, to allow time for your nails to fully dry.

We kindly ask for a 50% deposit when booking spa appointments, this is non-refundable, but can be transferred to an alternative date when more than 48hrs notice is given.

A gift of a Spa Treatment to the one you love or indeed anyone is greatly appreciated. Please let our reception know and we will arrange the appropriate gift certificate.

To bring The Spa experience into your home all of our Signature Products are available by mail order. Simply call 028 7776 0101 and your order will be shipped immediately. Postage will be free of charge to anywhere in UK and Ireland.

Complimentary parking is available in the main Resort Car Park situated beside the Golf Academy.