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Spa Etiquette

Useful Information

It is required that you arrive 15 minutes prior to your first treatment. This will allow the therapist to carry out a consultation for the treatments booked, and time to relax.
To fully enjoy your spa experience, we highly recommend that you arrive 20 minutes prior to your first treatment. This time will allow for a detailed consultation with our therapists so we can tailor treatments to suit each individual, ensuring you enjoy your full wellness experience
We understand that sometimes you need to cancel. If you need to cancel your treatment, please provide 48 hours notice. If you cancel less than 48 hours your 50% deposit payment will be non refundable
Due to the active nature of our products and our focus on wellness, only people over the age of 16 years old can avail of treatments as The Spa at Roe Park is an adult only zone.

So that you can fully enjoy your tranquil spa experience, and as a courtesy to other clients, we request that mobile phones are switched off as The Spa at Roe Park is an adult only zone.
Please understand that arrival for appointments will result in forfeit of the time for your treatment and will be charged at full price.
Prior to some treatments which are indicated for certain conditions, our therapists will undertake an assessment, to ensure we are looking after your wellness. If you are pregnant, suffer high or low blood pressure, heart problems, skin disorders and diabetes, please let us know. If you have any concerns please inform us at the time of the booking. If you have any special requirements, please let us know in advance.
All brochure listed treatments are adaptable and suitable for men. For facial treatments, we recommend that men shave no longer than two hours prior to any treatment.
Prices and details of treatments are correct at the time of going to print. Management reserves the right to alter or amend any of the details or prices at any time without prior notice.
At the spa, it is all about you. We want to ensure you fully enjoy your treatment. If you would like the room temperature adjusted or a change in the amount of pressure during your massage, please advise your therapist.
We recommend that you leave valuables in a safe place on your visit to the spa. The nature of treatments mean your belongings may be left unattended and we cannot accept responsibility for losses from lockers.
At the spa, just bring yourself - we will provide robes, towels, slippers and disposable underwear. Gentlemen are required to wear swimwear/underwear during treatments.
We kindly ask for 50% deposit for all services at the time of booking.
A gift of a Spa Treatment to the one you love or indeed anyone is greatly appreciated. Please let our reception know and we will arrange the appropriate gift certificate.
To bring The Spa experience into your home all of our Signature Products are available by mail order. Simply call 028 7776­ 2929 and your order will be shipped immediately. Postage will be free of charge to anywhere in UK and Ireland.
Complimentary parking is available in the main Resort Car Park situated beside the Golf Academy.